We offer LIFETIME warranty on all our indoor gear provided it’s not end of life
(EOL) from the manufacturer.
Next business day advanced replacement of all indoor gear for a full year after purchase. If the contract is extended you continue to receive that service.
24/7 365 White Glove Support, including holidays! Our support is freaky fast. Don’t believe us? Just ask one of our many satisfied partners!
FREE Configuration changes for a full year, then continued if the contract is renewed. We don’t charge extra for VLANs, multiple WAN connections, or ANYTHING else. If it can be configured, it’s free.
Bibliotek Portal access to all documentation, passwords, etc. If a technician leaves the company, we can easily shut off their account and they no longer have access. If anyone so much as views a password it's time stamped and there is an audit trail of who accessed what, where, and when. Our technicians immediately update every change made to the portal for easy access. If you decide you no longer wish to use our services we will gladly hand over all of your information, configuration files, passwords, etc. Unlike our competitors, we don’t want you to be beholden to us. We feel that if you want to leave, we failed you somehow and don’t deserve your business. It’s YOUR network anyway. Hopefully we can win you back!
FREE Predictive Analysis! We will take your floor plans and run them through Ekahau to give you a graphical sales tool in the form of a heat map to show the end user where the access points will be going, and why they are needed. We've done hundreds a week for Wi-Fi certification for one of the largest home builders in the US and have an expert, dedicated team just for this.
Secure and Granular Remote Access for homeowners, programmers, and technicians. We can give access to just a single IP address, or even as granular as only allowing a specific port. This can come in handy if you are concerned about privacy or security when giving access to the home for third party subcontractors such as Crestron CAIP's or HVAC programmers.
We will work with part of your network, or the entire thing. Unlike our competitors we will not force you to use all of our gear. Should you find a small switch strapped to the back of a TV during a retrofit we will work with you to incorporate that into our system if you cannot go back to the end user with a change order. Though we would prefer to use our gear for everything, we understand sometimes these things happen. We're the company of "YES" and we want to help you complete the job to your customers satisfaction, and move on to the next one.
We have authored and co-authored 3 of CEDIA’s Advanced Networking courses, the certification exams, and the Advanced Residential Electronic Systems Book now taught at colleges across the country. Our founder is an inaugural member of the CEDIA IT Task Force. Our technicians are certified experts and our partnerships give us access to a wealth of knowledge and resources.
We’re also the good guys! We’re friendly, courteous, and helpful. We want to be an extension of your IT department. That means that if you could ask your own internal team to do something out of the ordinary because they work directly for/with you, you can ask the same of us.